FAQs

What if my item arrives damaged or a piece is broken?

If your item arrives damaged or a component is broken, please let us know within 48 hours of delivery. Just email us at hello@haycarter.com with your order number and a photo of the issue. We’ll arrange a replacement part or a full replacement item as quickly as possible.

We take great care in packaging every order, but on rare occasions items can be affected during transit. Our team will always work to resolve this for you quickly, we want you to enjoy your HayCarter light!

Help! I accidently broke part of my light, can I get a replacement?

If your item has been damaged after delivery, we may still be able to help. Please email us at hello@haycarter.com with your order number and a photo of the damage. Depending on the part required, we can often supply replacement components.

We’ll always do our best to support you and keep your HayCarter light looking its absolute best.

Are your lights suitable for bathrooms?

At the moment, none of our lights are suitable for use in bathrooms. We’re always exploring new designs, so never say never!

There's so many light bulbs available, which is best for my light?

We know that lightbulbs can feel like a whole world of their own. Don’t worry-we’ve made it simple. Each product page tells you exactly which bulb you need and how many.

If you’d like a bit more guidance, our Light bulb Buying Guide is a great place to start. Check it out here

Do you deliver to outside of the UK?

For now, delivery is limited to the UK mainland - but we’ll let you know the moment this changes.